- How you can buy a train ticket?
- How you can check available trains and seats
- How you can pay for a train ticket?
- How you can receive a train ticket
- How you can refund a train ticket
- What you should do if there is a mistake in first or last name
- Changes in paid reservation
- What is the electronic train ticket
- I am traveling with a child – how may I find the ticket price?
- Electronic baggage receipt
- Transportation of animals
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Documents required for travel
ID documents (except concessionary tickets) for the exchange/purchase of an e-ticket at the railway booking office are not required.
When boarding a train, it is mandatory to present an original of ID document and ticket. Without a document, you will be denied boarding.
It is mandatory to have a child’s birth certificate (passport, child’s travel document) when travelling with children. It is recommended to present the originals. The child’s age at the moment of boarding must correspond to the age entered in the document.
Boarding a train without ID documents is possible when traveling by local trains.If you haven't found an answer to your question, please contact our Customer Care Service
- How to transport a stroller and a bicycle?
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