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Authorization on site
What may cause Login problems:
1. Incorrect email.
Check the correct spelling of your email address. If you haven’t received any emails from Content Travel Network, you might have entered your email address incorrectly initially (for example, [email protected] instead of [email protected]). Please contact our Customer Support in this case.
2. Incorrect password.
Check the correct spelling of your password. Pay attention that system reads space before and after the password as a separate sign. If a wrong password is entered five times in a row, the account will be blocked. In 120 minutes the system will automatically unblock it, and you'll be able to try to log in again. If you can't remember your password, click on "Forgot password" and enter your email address in log in pop-up window. Within the next 15 minutes you will receive two emails: one containing a request confirmation link and the other one caontaining your new password.
3. Some special keyboard functions are turned on.
Check your keyboard language and whether the Caps Lock function is turned off.
4. Your browser is outdated.
If you are using Internet Explorer 8, Opera 10 or their older versions, try to update your browser or use a different one.
We suggest changing your password after successful authorization. You can change your password anytime in “My agent” by heading to “Account Setup”.
If you still can’t log in or if you are sure that you are experiencing authorization problems due to a reason we failed to mention here, please contact our Customer Support.If you haven't found an answer to your question, please contact our Customer Care Service
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