- What is an e-insurance policy?
- What are the benefits of an online insurance policy?
- Will I be able to get my visa with an e-policy?
- What is the duration the insurance policy?
- How is the insurance payout calculated?
- For what countries do I need to increase the insurance coverage?
- What are the peculiarities of purchasing insurance policies for children and elderly people?
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What is an assistance company and how does it work?
An assistance company is a mediator between an insurance company and its partners (medical institutions, travel agencies, and transport companies). It is responsible for providing services to travelers while they are abroad according to the terms of the Insurance Contract.
If an insured event occurs, your phone call at the emergency number is processed by the contact center of the assistant company which:- registers the insured event,
- specifies the location and the problem,
- organizes the necessary assistance via its representative office or other provider in the country of your stay (calls a doctor, transports you to the hospital, etc.),
- issues a guarantee of payment for the provided services,
- coordinates your actions and actions of service providers,
- pays for the services rendered.
If you haven't found an answer to your question, please contact our Customer Care Service
- How can I order and purchase an insurance policy?
- How can I pay for an insurance policy?
- When does an insurance policy become valid and when can I use it?
- What procedure should I follow if an insured event occurs?
- How can I cancel an insurance policy?
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