If an insured event in which you require medical assistance occurs, call the assistance company. The phone number is specified in the insurance policy. Tell the following information to the operator:

• insurance policy number,
• full name of the insured,
• contact phone number,
• location (country, city, hotel, etc.),
• the start and the end date of your insurance policy,
• describe the problem and specify the required type of assistance.

If you are not able contact the assistance company or if you need emergency medical assistance, contact a doctor yourself. You may read about further steps and compensation for your expenses in the section dedicated to the insurance company which you have chose.