- How to book a hotel room?
- How to pay for a room?
- Are the taxes included in the price of a room?
- How to get a Booking Confirmation?
- Why was I told at the hotel that my booking wasn't paid?
- Is it possible to apply changes to a created booking?
- What if a customer needs an early check-in?
- What if a customer needs a late checkout?
- How to reserve a parking spot?
- Is breakfast included in the price of a room?
- How to cancel a created booking?
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What if a customer cannot check in?
If some circumstances prevented a customer from checking in, please notify us about it as soon as possible. We will immediately contact the hotel and try to reduce the penalties.
Unfortunately, it is not always possible to reduce the amount of penalty: if a customer didn't timely cancel the reservation and didn't check in, most of the hotels charge the full price of a room.If you haven't found an answer to your question, please contact our Customer Care Service
- What are the tariff types?
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