- How to book a hotel room?
- How to pay for a room?
- Are the taxes included in the price of a room?
- How to get a Booking Confirmation?
- Why was I told at the hotel that my booking wasn't paid?
- Is it possible to apply changes to a created booking?
- What if a customer needs an early check-in?
- What if a customer needs a late checkout?
- How to reserve a parking spot?
- Is breakfast included in the price of a room?
-
How to cancel a created booking?
You may cancel your booking in "My agent" section upon login.
In the tab "Hotels," please select the corresponding booking and click on the button "Cancel booking." You will receive a cancellation letter which will contain the price of cancellation, if it is provided by the hotel rules, and other details.
Please note that cancellation is made according to the rules applicable to the booking.
Possible conditions of a prepaid booking cancellation:- Free cancellation – the full amount paid for the booking is returned to the card which was charged (if the card hasn't been charged yet, there will be no refund).
- Cancellation penalties – the booking price is returned with the penalty amount subtracted. The refund period is up to 30 business days.
- The price is not refunded – the hotel withholds the whole price of a room.
If you haven't found an answer to your question, please contact our Customer Care Service
- What if a customer cannot check in?
- What are the tariff types?
Sending a CV for vacancy
Congratulations! Your CV has been successfully sent.
Sending a CV for vacancy
Unfortunately, there was a failure while sending. Try again
