- How passengers are informed about changes?
- Changes in timetable without lost of connection
- Timetable changes that make connection impossible
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Cancellation of flights by the airline company
If the airline company cancelled one or more flights from the passenger's itinerary, we will send to you email and offer the alternative flight (if available).
You must make choice: either accept the alternative flight or cancel the trip.
In the case of trip cancellation, the full ticket refund is made (except payment system markup) for all unused segments if it is allowed by rules of the airline company.To confirm your acceptance of the alternative flight, log into “My Agent”–“Flight Tickets”–“Booking #”–“Edit order”–“Change Date/Route.” The alternative flight will be displayed on the page. If you accept it, press “Confirm”. We will send the updated itinerary receipt to your email.
If you want to cancel the trip, log into “My Agent”–“Flight Tickets”–“Booking #”–“Edir order”–“Ticket refund” and apply refund request.If you haven't found an answer to your question, please contact our Customer Care Service
Sending a CV for vacancy
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Sending a CV for vacancy
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