- How to book a ticket online?
- Where can I view my bookings?
- How far in advance can I book passenger's ticket?
- What payment methods can I use to pay for the booking?
- May I hold a booking without payment?
- What does status of the booking mean?
- How to check the fare rules in "My Agent"?
- How to get itinerary receipt?
- What do I need to know when passenger takes a connecting flight?
- How to change date or itinerary in passenger's booking?
- How to change or correct passenger's name or sex in my ticket?
- How to correct mistake in my booking/ticket?
- How to pay for changes?
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How to cancel the booking?
To cancel your booking online, please
- Log into the site and enter “My Agent” – “My orders” – "Flight tickets" – "Booking #" – “Edit order”;
- Select the passenger/booking that you wish to cancel and the reason;
- Attach the required documents which will be listed after you select the refund reason;
- Click “Send request.”
Please note that some fares are non-refundable. Read about, how to check fare rules, limitations, and ticket change fees.
More about refund.If you haven't found an answer to your question, please contact our Customer Care Service
- What to do in the case of unforeseen changes?
- How to select passenger's seat in the plane?
- What you need to know upon purchase of a low-cost flight
- Can passenger get frequent flyer mileage credit for the trip?
- Is there a meal on the passenger's flight?
- How to select special meal?
- Does the passenger have to check in for the flight in advance?
- How to check in online?
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